The Wallife App is available in the Apple Store and Google Play. You can install the App on your smartphone by downloading it free of charge from your reference store.

The Wallife App is the technology that comes with the Wallife® Biometrics ID policy. Its antivirus function enhances the security of your smartphone, network, and installed apps.

The Wallife App provides a high level of protection for your smartphone by using the following protection tools:

• Mobile Defender, detects more than 60 cyber threats on your smartphone, network and installed Apps;
• Anti-Phishing, checks the reliability of web pages, links, SMS, QR codes, e-mail and documents. The App tells you if links or documents are safe;
• Data Breach Checker, cheks whether the user's personal data (e-mail and phone number) has been disclosed, accidentally or illicitly.
• Moni-Thor, artificial intelligence learns the user's behavior by alerting them if someone is using their smartphone without permission;
• Social Account Recovery, supports the user in recovering their hacked social accounts (Facebook, Instagram and Whatsapp).

The Wallife App free trial runs for 90 days. After it ends, you will need to purchase a Wallife® Biometrics ID policy to continue using all the tools in the App. Once you becom insured, all tools will be available again for use for the entire one-year term of the policy.

No, during the free trial period of the Wallife App you can only use some of the tools offered.

To learn more about us, our policies and their underwriting, or if you need help reporting a claim, you can call our call centre from Italy and abroad at +39 0692915691 operating from 9 a.m. to 6 p.m. Monday through Friday.

The certified e-mail address that can be used for formal communications is [email protected]

The dedicated e-mail address for requesting assistance on all general information is [email protected]

The dedicated e-mail address to request all information about our policies, and assistance about how to purchase and activate them on your smartphone is [email protected]

The dedicated e-mail address you can contact to obtain more details regarding the quote you received is [email protected]. In the report, we encourage you to include the quote number and any useful references (tax code, full name, contact information, ecc.) to facilitate faster identication of the file.

The dedicated e-mail address where you can submit your claim in written form is [email protected]. You should provide, along with a description of the facts, the policy or claim number that is the subject of the claim and any useful reference (social security number, full name, contact information, ecc.) to identify you (whether you are the policyholder or the insured) and describe the circumstances.

[email protected] is the dedicated email address for requesting all information relating to claims, their documentation and assistance regarding how to open a claim and manage the case.